Shipping and Delivery

Last updated: 2 July 2026

We strive to deliver your order to you as quickly and accurately as possible. Below you will find all the information about our shipping and delivery policy.

1. Processing time (dispatch)

Orders are processed within 1 to 3 working days. As soon as your order has shipped, you will receive a tracking code by email.

2. Delivery time

After processing, the average shipping time is 1 to 7 working days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.

3. Shipping method and origin

To reduce waste and save on carbon emissions, we ship directly from our supplier in China. Once your parcel reaches the United Kingdom, final delivery may be completed by a local delivery partner such as Royal Mail or Evri. You will receive the relevant carrier details and tracking link by email as soon as your order has been dispatched.

4. Shipping costs

Standard shipping is free. Any optional express delivery charges will be shown at checkout.

5. Tracking your shipment — customer responsibility

•      The customer is responsible for monitoring the tracking code via our website and the link provided by email.

•      The customer is responsible for following whether the package is delivered to their home or sent to a collection point, and for collecting it there if necessary.

•      Is delivery taking longer than expected, or is something wrong? Always email us first at info@thornbyco.com instead of directly opening a chargeback or refund.

6. Responsibility during shipping

•      If the tracking information indicates that the package has been delivered, responsibility lies with the customer.

•      Check your address carefully; errors must be reported within 24 hours of ordering via info@thornbyco.com.